From IT Strategy to Operations: Using the IT Driver Model to Align Service Levels to Business
نویسنده
چکیده
Business strategies can be clustered in three different and mutually exclusive categories: customer intimacy, operational excellence, and product leadership and innovation. This paper links these strategies to three key forces in the “IT driver model”: availability, total cost of ownership, and adaptability. Application of the model reveals four areas in need of management attention: (1) incompatible static prioritization; (2) demand inhomogeneity; (3) dynamic changes in prioritization; (4) requirements for ebusiness; and shows how to craft service level agreements coping with these.
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تاریخ انتشار 2001